Ordering & Payment

What is your MOQ? MOQ varies by model — single units are available for most items, while volume pricing applies to larger quantities. Contact us for a quote.

What payment methods do you accept? We accept bank wire transfer (T/T) and other methods by agreement. Payment details are provided with your invoice.

Do you provide a formal quote or PI? Yes — we issue a proforma invoice with full specs, pricing and delivery terms for your approval.

Lead Time & Shipping

What is the typical lead time? In-stock items ship within 3-5 business days; configured builds typically take 2-3 weeks depending on the configuration.

Which carriers do you use? DHL, FedEx and UPS for express, plus air or sea freight for bulk orders.

Do you ship worldwide? Yes — we ship to 60+ countries. Shipping cost and time depend on destination and order size.

Customization & Support

Do you offer OEM/ODM? Yes — custom branding, packaging and hardware configuration are available for qualified orders.

Can you build to specific specs? Absolutely. Tell us your CPU, memory, storage and chassis needs and we will configure accordingly.

What is your warranty? Hardware carries a standard 12-month warranty with after-sales technical support.

How do I get technical help? Email or message us through the contact form — our engineers respond within 24 hours.