Refund & Returns Policy

We want you to be confident in your hardware purchase. This policy explains how returns, replacements and refunds are handled for B2B orders.

Eligibility Window

You may return an eligible item within 14 days of receipt. Items must be unopened, in original packaging and in resellable condition. Custom-configured builds and special orders are non-returnable unless defective.

Damaged or Defective Items

If an item arrives damaged or fails within the warranty period, contact us within 7 days of receipt with photos and your order number. We will arrange a replacement, repair or refund — return shipping for defective items is covered by us.

How to Start a Return

• Email us your order number and reason for return.
• We will issue a Return Authorization (RA) number.
• Pack the item securely with all accessories and original packaging, noting the RA number.
• Ship to the address we provide (buyer covers return shipping for change-of-mind returns).

Refund Processing

Once we receive and inspect the returned item, refunds are processed within 7-10 business days to your original payment method. A restocking fee may apply to change-of-mind returns.

Exclusions

• Software licenses and downloadable items.
• Items damaged by misuse, improper installation or unauthorized modification.
• Consumables and accessories with visible wear.

Questions? Contact us with your order number.